FAQ

FAQ – Nature’s Madness

🚚 Orders & Shipping

Which countries do you ship to?
We ship worldwide.

What are the shipping costs?
You can always see the shipping costs at checkout, but they vary per product or order.

How quickly will I receive my order?
This naturally depends on where the order needs to be shipped, but you will always receive a track and trace code indicating when it will arrive.

💳 Payment

Which payment methods do you accept?

Visa

Mastercard

Maestro

American Express

Dankort

Cartes Bancaires

Belfius

KBC/CBC

SEPA Bank Transfer

Giropay

iDEAL

Bancontact

Trustly

Sofort

Edenred

Amazon Pay

WeChat Pay

Multibanco

VVV Gift Card (PAY. version)

GivaCard

Is paying through your website secure? Absolutely. Our webshop is secured with SSL encryption. Your payment information is fully protected.

🔁 Returns & Exchanges

Can I return my order?
No, we do not accept returns, but we will refund or send you a new product if it's broken.

How do returns work?

Email us at natures.madness.info@gmail.com

We will send you return instructions.

After receipt, you will receive your money back within 14 business days.

Do I pay for the return costs myself?
No, we cover the return costs, as we only accept returns of damaged products.

🌱 Products & Sustainability

Are your products natural/organic?
Yes! We select products that are free of unnecessary additives and are, as much as possible, organic, vegan, and not tested on animals.

Is your packaging sustainable?
We use recycled and/or compostable packaging where possible. This way, we make a positive impact together.

How do I know if a product is right for me?
You'll find detailed descriptions on each product page. Still having trouble? We're happy to help.

📞 Contact & Service

How can I contact you?

Email: natures.madness.info@gmail.com

Response time: within 24 hours on weekdays.

What are your service hours?
Monday to Friday, 9:00 AM to 5:00 PM. Email availability is limited on weekends